| Privacy Policy | |
Privacy is important to us, too!
Fenner Drives values the privacy and security of the information that you share with us through www.fennerdrives.com and/or shop.fennerdrives.com (the Web Site). It is important that you understand how we collect, use, and maintain your information. This Privacy Policy explains our online information practices, the choices you may make about how we collect and use your information at the Web Site, and the ways you may contact us. You should review this document before providing any data on the Fenner Drives Web Site. This Privacy Policy is part of our Site Terms of Use, and by accessing or using our site, you agree to be bound all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.
What information does Fenner Drives collect? How do we use it? What about "cookies?" Will Fenner Drives disclose the information it collects to outside parties? Can you change your account information? What are your choices when providing Personal Information? How is your information secured? What about other web sites? Miscellaneous privacy issues Tell us what you think
What information does Fenner Drives collect, and how do we use it?Top
The amount, type, and use of information we collect depends on how you use the Web Site. There are two kinds of information we collect about our users: Personal Information and Non-Identifying Personal Information.
Personal Information refers to information that lets us know the specifics of who you are. When you engage in certain activities on the Web Site, such as registering for CAD drawings, ordering a product, entering a contest, filling out a survey, or sending us feedback or a Contact Us request, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities; however, we may ask that you provide us personal information, such as your first and last name, mailing address, e-mail address, employer, job title and department, telephone and fax numbers, and other personally identifying information. When ordering products on the Web Site, you will be asked to provide a credit card number. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
We do not collect Personal Information about you unless you voluntarily provide it to us. You provide certain Personal Information to us when you (a) register for our services and register your e-mail with us; (b) enter sweepstakes or contests sponsored by us or one of our partners; (c) send e-mail messages, submit forms, or transmit other information by telephone or letters; or (d) submit your credit card payment information when ordering and purchasing products on our Web Site. We may also collect information from you at other points on the Web Site that state that such information is being collected. Fenner Drives uses your information to operate our web site and/or expedite your transactions. We maintain your data in a secure network to protect it from unauthorized access, disclosure, alteration, or destruction.
Fenner Drives may use information you have supplied to us to contact you with relevant product or corporate information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
Non-Identifying Personal Information includes information collected about you that does not, by itself, identify you as a specific individual. This information may include, but is not limited to, your Internet service provider, browser type, domain name, Internet Protocol (or IP) address, the Web Site that referred you to us, the web pages you request, the date and time of those requests, and entry and exit points. This information is compiled and analyzed on both an individual and an aggregated basis.
During your use of our Web Site, we will collect certain Non-Identifying Personal Information to enhance the functionality of the Web Site and to make your access more convenient and efficient. We retain Non-Identifying Personal Information and use it to establish Web Site activity trends, monitor Web Site performance, diagnose Web Site problems with our server or software, improve Web Site design and functionality, gather demographic information, and for other business purposes.
Our collection of Non-Identifying Personal Information may involve the use of cookies. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to provide you with more personal service. Among other uses, cookies allow us to deliver content specific to your interests, to save you from re-entering your registration data at each connection, and to provide features such as online customer payment and shopping carts. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you would rather not store the information for future use. The Help portion of the toolbar on most browsers will tell you how to configure your web browser to accept cookies, to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookies, or to disable cookies altogether. No personal or unencrypted information will be encoded in cookies that are stored on your computer. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.
Will Fenner Drives disclose the information it collects to outside parties?Top
Fenner Drives does not sell, trade, or rent your Personal Information to others. We do provide some of our service through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personal Information to operate our sites and to deliver their services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products purchase on this site, and release your address information to the delivery service to deliver products that you ordered.
We will encourage our service partners to adopt and post privacy policies. However, the use of your Personal Information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.
Occasionally, we may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Can you change your Fenner Drives account information?Top
Certainly - you can access and edit the Personal Information you have provided to us at any time online. Just link to your account in accordance with the instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by writing to us at:
Attn: Privacy Compliance Officer
Fenner Drives
311 West Stiegel Street
Manheim, PA 17545 USA
Please include your name, address, and/or e-mail address when you contact us.
We encourage you to promptly update your Personal Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this Web Site. In addition, it may be impossible to completely delete your information without some residual information because of backups.
What are your choices when providing Personal Information?Top
By using our web site, you consent to the collection and use of this information by Fenner Drives. If you do not consent to our collection, use, or disclosure of your Personal Information as described in this Privacy Policy, then do not share Personal Information with us. However, we are unable to offer some services, like processing purchases, without Personal Information.
Because Fenner Drives operates globally, we make information available to our worldwide business units. For those of you visiting us from the European Economic Area, please note that the personal data you enter will be transferred outside the European Economic Area for use by Fenner Drives and its business units for any of the purposes described above. By using our web site and providing us with your personal data, you consent to this transfer of your personal data.
If you have indicated that you do not object, we may, from time to time, send you e-mail regarding our products and services. In addition, if you indicated upon registration that you are interested in receiving offers from us and our partners, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only Fenner Drives (or agents working on behalf of Fenner Drives and under confidentiality agreements) will send you these direct mailings, and only if you indicated that you do not object to these offers. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time, you can easily edit your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described in this Privacy Policy. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our site may not work properly.
If we decide to change our privacy practices, we will post those changes on this page so that you are always kept informed of what data we collect, how we use it, and under what circumstances we disclose it. Please check this page for changes from time to time to make sure you are aware of our latest privacy practices.
How is your information secured?Top
At our site, you can be assured that your Personal Information is secure, consistent with current industry standards. The importance of security for all Personal Information associated with our users is of utmost concern to us. Your Personal Information is protected in several ways. Access by you to your Personal Information is available through a password and unique customer ID (your e-mail address). This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Personal Information resides on a secure server that only selected Fenner Drives personnel and contractors have access to via password. We encrypt your Personal Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking and distribution institutions. They receive the information needed to verify and authorize your credit card information and to process and ship your order. Please note, we only retain your credit card information until the transaction is processed and completed.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
What about other web sites?Top
Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you on our Web Site. Other sites accessible through our site have their own privacy policies and data collection, use, and disclosure practices. Please consult each site's privacy policy. We are not responsible for the policies or practices of third parties.
Miscellaneous privacy issuesTop
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use, or disclose Personal Information about visitors that are under 18 years of age.
Ultimately you are solely responsible for maintaining the secrecy of your password and/or account information. Please be careful and responsible whenever you are online.
Our goal is to respect your privacy. If you have any questions about this Privacy Policy, the practices of this Web Site, or your dealings with this Web Site, please contact us. We value your feedback to help us improve our privacy policies. You may contact us at web@fennerdrives.com or:
Internet Administrator
Fenner Drives
311 W. Stiegel St.
Manheim, PA 17545